Sultan Overseas

Summary

Education

Bachelor of Business Administration (BBA), Master of Business Administration (MBA)

Bachelor/Honors
Masters
Bachelor’s/ Master’s degree in business administration, marketing, or related field preferred

Experience

Additional Requirements

The applicants should have experience in the following business area(s):
Immigration and Education Consultancy Service, Manpower Recruitment, Overseas Companies, Immigration/Visa Processing, Call Center
Computer knowledge (MS Office, Internet Browsing & Searching)
Good oral communication skill
Good listening skill and analytical skill
Empathy and patience when dealing with customers
Customer focus and adaptability to different personality types
Preference will be given to those with experience
Willing to work in overseas branch
Skills & Expertise: MS Office, Bangla& English typing, Adobe Photoshop, emailing,

Answering incoming calls from customers and ensuring instant customer satisfaction;
Respond to customer inquiries
Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same
Troubleshoot/ helping to resolve customer service problems
Provide general information
Maintaining a high standard of call quality as per the requirement of the organization
Answering incoming calls from customers and ensuring instant customer satisfaction;
Respond to customer inquiries
Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same
Troubleshoot/ helping to resolve customer service problems
Provide general information
Maintaining a high standard of call quality as per the requirement of the organization

Good communication skills

MS OFFCIE

Full Time

Anywhere in Bangladesh