Manager (Customer Care)

Jamalpur Central Hospital Ltd.

Summary

• Vacancy: —
• Age: 30 to 35 years
• Location: Jamalpur
• Salary: Tk. 25000 – 30000 (Monthly)
• Experience: 7 to 10 years
• Published: 31 May 2025

Requirements

Education

• Masters

Experience

• 7 to 10 years
• The applicants should have experience in the following business area(s):
  Hospital, Diagnostic Centre

Additional Requirements

• Age 30 to 35 years

• Exceptional leadership and managerial skills.
• Excellent communication and interpersonal abilities.
• Strong problem-solving and decision-making capabilities.
• Customer-focused mindset with a passion for delivering exceptional service.
• Proficiency in MS Office and relevant customer service software.

Responsibilities & Context

• Supervise and lead the hospital admissions and front desk operations, Report Delivery, Billing, Discount, Call Center, ensuring smooth functioning and exceptional service delivery.
• Oversee floor supervisors/Executives ensuring adherence to protocols and efficient handling of day-to-day activities.
• Manage and enhance floor customer care services, ensuring a positive experience for both in-patient (IPD) and out-patient (OPD) visitors.
• Collect feedback from patients and their attendants to address concerns, suggestions, and requirements promptly.
• Develop and implement strategies to improve customer care experiences and satisfaction levels.
• Train, mentor, and motivate staff to deliver high-quality customer service.
• Collaborate with other departments to streamline processes and resolve customer care-related issues effectively.

Skills & Expertise

Hospital

Compensation & Other Benefits

As Per Company policy

Workplace

Work at office

Employment Status

Full Time

Job Location

Jamalpur

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