Senior Executive / Executive (Customer Service & Customer Care)

Requirements

Education

Bachelor/Honors
Masters

Experience

At least 3 years
The applicants should have experience in the following business area(s): Automobile, Group of Companies

Additional Requirements

Age 25 to 35 years

Bangla typing speed: Minimum 20 WPM

English typing speed: Minimum 35 WPM

Responsibilities & Context

Ensure excellent customer service and maintain a high level of customer satisfaction.

Receive, analyze, and resolve customer complaints, inquiries, and feedback promptly and professionally.

Coordinate effectively among customers, service advisors, technicians, and other departments.

Manage Customer Relationship Management activities and maintain customer records accurately.

Prepare daily, weekly, and monthly operational and customer service reports.

Maintain professional communication with customers through phone calls, emails, and other communication channels.

Utilize AI-powered productivity tools to improve operational efficiency and service quality.

Follow company policies, Standard Operating Procedures (SOPs), and service standards.

Contribute to continuous improvement initiatives for customer satisfaction and operational excellence.

Skills & Expertise
Artificial intelligence (AI)
Email Communication
Microsoft Excel
Microsoft Word

Other Relevant Skills

Sales & Marketing
Customer Relationship
Customer Service

Compensation & Other Benefits

Provident fund,Mobile bill
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2

Career advancement opportunities.

Professional training and skill development.

Modern, technology-driven, and professional working environment.

Other benefits as per company policy.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Tejgaon)