Sixfab, Inc.
Sixfab, Inc.
Sixfab, Inc.
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Summary
- Vacancy: 02
- Location: Anywhere in Bangladesh
- Experience: At least 1 year
- Published: 11 May 2024
Requirements
Education
- Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Electrical & Electronic Engineering, Bachelor of Science (BSc) in Electronics and Telecommunication Engineering
- Bachelor’s degree in technical field such as Information Technology, Electronic Engineering, Computer Science, or related areas.
Experience
- At least 1 year
- Freshers are also encouraged to apply.
Additional Requirements
- Proficiency in English with excellent communication skills, both verbal and written(All internal and external communications, meetings, emails and documentations are in English).
- Experience with Linux based distros, Raspberry Pi or similar platforms.
- Strong problem-solving skills and the ability to think algorithmically.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multitasking skills.
- Understanding of IoT technologies and cellular networks such as LTE CAT 4, LTE CAT M1, and 5G.
- Need to have good internet connectivity.
Nice to have:
- Minimum of a year of experience in technical support, preferably within IoT sector and edge computing.
- Familiarity with CRM systems and practices.
- Proficiency in Python, and bash scripting.
Responsibilities & Context
- Identifying and resolving technical issues or challenges faced by customers.
- Providing technical expertise during the pre-sales phase
- Properly escalate unresolved queries to the next level of support.
- Diagnose and resolve technical issues, collaborating with internal teams to ensure prompt and effective solutions.
- Track, route, and redirect problems to correct resources.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation, and closure of trouble tickets.
- Recommend procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products, and services.
- Gathering and conveying customer feedback to improve products or services.
- Should be able to work according to US Eastern time zones, coordinating with international teams and customers.
Skills & Expertise
4G Technology
Bash
IoT device
IT Support
Linux
Python
Raspberry Pi
Compensation & Other Benefits
- Competitive salary in US dollars.
- Opportunity to work in a rapidly growing sector from the comfort of your home.
- Professional development and career growth opportunities.
Workplace
Work from home
Employment Status
Full Time
Job Location
Anywhere in Bangladesh