1000FIX Services Ltd.

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Summary

Education

Experience

At least 1 year
The applicants should have experience in the following business area(s):
IT Enabled Service

Additional Requirements

Age 20 to 30 years
Prefer vendor certification from Microsoft, CISCO, HP, DELL or the like.
Must have patience & competence to work under pressure.
Willing to work extended hours and work on holidays.
Must be computer literate and able to produce different analytical report and statements independently.
Good communication skills in Bangla and English.

To troubleshoot laptop, desktop, printer and networking items. Prefer all or any of the items.
Motherboard repair quality will be treated as an advantage.
Networking Switch repair, configuration, Diagnosis, assemble & dissemble (CISCO, Hikvision, Uniview).
CCTV Camera and printer repair, configuration, Diagnosis, assemble & dissemble.
Need to do either or both of in-warranty and out of warranty support.
Communication with Principals.
Communicate clearly and precisely with customers in written and verbal form.
Keep repair record in ERP or in Principal’s software.
Report preparation in MS office is required.
To check & perform warranty/replacement procedure of retailer & corporate customers
Identify the actual malfunction and make solution with discuss technical Support Team.
Ensure the performance, quality and responsiveness of service items.
Collaborate with Support team to ensure proper service of products.
Work with members of the team and other departments/teams to resolve product issues.
Perform any other tasks assigned by the Team Leader.

Customer Service

IT Support Service

Professional certification will be an added value.

Regular training and certification facility.

Work at office

Full Time

Anywhere in Bangladesh

To apply for this job email your details to admin@chakricircular.com