Asst. Manager – Customer service (Real Estate)

Besthome Properties Ltd

Requirements

Education

  • Bachelor of Science (BSc) in Civil Engineering

Experience

    • 7 to 12 years
  • The applicants should have experience in the following business area(s): Real Estate, Developer, Real Estate Startup

Additional Requirements

  • Age 30 to 40 years
  • Only Male
  • Excellent communication and interpersonal skills in both Bangla and English.
  • Strong customer handling, negotiation, and problem-solving abilities.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and email correspondence.
  • Experience in CRM software and customer database management will be an added advantage.
  • Ability to handle customer complaints professionally and ensure timely resolution.
  • Capable of coordinating with Sales, Accounts, Legal, Engineering, and Project teams.Good understanding of real estate booking, payment schedules, handover processes, and customer documentation.
  • Smart, presentable, positive attitude, and customer-focused mindset.
  • Candidates from leading real estate companies will receive preference.

Responsibilities & Context

Besthome Properties Ltd., a leading and fast-growing real estate company, is looking for a dynamic, customer-focused, and result-oriented professional for the position of Assistant Manager – Customer Service. Applicants with proven experience in Customer Service functions from Bangladesh’s leading real estate companies will be given priority during the selection process.

 

Job Description:

  • Maintain client database in ERP.
  • Maintain communication schedule over the phone and email, prioritize tasks, attend meetings, prepare action plans, and review progress.
  • Demonstrate professionalism, manners, and excellent customer service skills in both after-sales services and facility management services.
  • Creating a strong client base relationship for potential business opportunities.
  • Coordinate internal modification work and handle related settlements.
  • Manage materials selection and prepare demands/refunds costing for clients and landowners.
  • Project visits with customers as and when required.
  • Stay updated on market trends and resolve customer issues promptly.
  • Coordinate with other departments related to customer issues.
  • Prepare all costings, formats and handover-related documents.
  • Maintain long-term relationships by providing after-handover services to our valued clients & create references.

To apply for this job email your details to apply@chakricircular.com