Customer Service Agent (Call Center)

Job Context: Parents Care Limited is looking for confident young Customer Service Agent to provide the highest level of quality service to customers, who will be able to handle inbound-outbound calls, social media queries, and provide outstanding customer service with strong communication skill and proficiency in both English and Bangla languages.

Job Responsibilities

• Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages
• Handle online sales and follow up until delivery
• Provide accurate, valid and complete information using the right tools
• Handle customer complaints, provide appropriate solutions to build long-term customer relationships
• Refer unresolved customer grievances to designated persons using internal system for further investigation
• Ensure customer satisfaction and an enjoyable experience in a professional manner
• Other related tasks assigned by the management
• Report time to time to concerned person for complicated issues

Employment Status: The recruitment will be made on a short-term contractual service agreement basis for 4 months which is a renewable and permanent opportunity depending on the performance.