Requirements
Education
Bachelor/Honors
Experience
2 to 4 years
The applicants should have experience in the following business area(s): Diagnostic Centre
Additional Requirements
Age 18 to 30 years
Good communication skills
Basic computer knowledge
Customer service attitude
Problem-solving ability
Time management
Ability to work under pressure
Knowledge of healthcare/diagnostic services (preferred)
Responsibilities & Context
Patient Handling & Support
Welcome patients and provide proper guidance.
Register patients for diagnostic tests.
Explain test procedures, preparation requirements, and timings.
Handle patient queries politely and professionally.
Appointment Management
Receive phone calls and schedule appointments.
Manage online/offline booking systems.
Confirm patient appointments and follow-up when required.
Report Management
Inform patients when reports are ready.
Deliver printed or online reports.
Maintain confidentiality of patient information.
Customer Complaint Handling
Listen to patient complaints and provide solutions.
Escalate serious issues to supervisors.
Maintain good relationships with patients.
Billing & Payment Support
Explain test costs and available packages.
Assist with billing, receipts, and payment-related queries.
Coordinate with the accounts department.
Communication Duties
Answer telephone calls and emails.
Communicate with doctors, technicians, and other departments.
Provide accurate information to customers.
Data Entry & Documentation
Enter patient details into software systems.
Maintain records and documents.
Ensure accuracy of patient information.
Service Quality Improvement
Collect patient feedback.
Maintain a professional and friendly environment.
Follow healthcare service standards.
Skills & Expertise
Communication and interpersonal skill
Customer Care
Customer Service
Handling Customers
Other Relevant Skills
Appointment Scheduling
Bill Processing
Reception
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Shyamoli)