Cikitsa International
Requirements
Education
Bachelor/Honors
Experience
2 to 5 years
The applicants should have experience in the following business area(s): Healthcare Startup, Hospital, Pharmaceutical/Medicine Companies
Additional Requirements
Age 22 to 32 years
Only Female
Excellent communication skills in Bangla.
Good verbal and written communication skills in English.
Strong interpersonal and relationship-building abilities.
Customer-focused attitude with empathy and patience.
Ability to handle sensitive patient information professionally.
Good organizational and follow-up skills.
Proficiency in Microsoft Office applications.
Ability to work under pressure and manage multiple tasks simultaneously.
Positive attitude and willingness to learn.
Responsibilities & Context
Patient Communication & Support
Respond to patient inquiries via phone calls, messaging platforms, email, and social media channels.
Provide accurate information regarding treatment options, hospitals, doctors, medical travel procedures, and company services.
Guide patients throughout their treatment journey with professionalism and empathy.
Follow up with prospective and existing patients regularly.
Maintain complete patient records and communication history.
Coordination & Relationship Management
Communicate and coordinate with local and international hospital partners.
Build and maintain strong relationships with travel agents, referral partners, healthcare professionals, and other stakeholders.
Coordinate doctor appointments and telemedicine consultations.
Assist patients with medical reports, visa documentation, and travel arrangements.
Partner & Stakeholder Management
Maintain professional relationships with existing travel agents and referral partners.
Conduct visits to travel agent offices and partner organizations when required.
Support business development initiatives through effective partner engagement.
Ensure smooth communication between patients, hospitals, doctors, and partner organizations.
Customer Service Excellence
Ensure a positive and satisfactory experience for every patient.
Address patient concerns promptly and professionally.
Provide timely updates regarding appointments, visa processing, treatment schedules, and travel arrangements.
Deliver personalized care and support consistent with the company’s service standards.
Administrative Responsibilities
Prepare and maintain reports related to patient inquiries and service activities.
Update CRM/database records accurately.
Assist management with documentation and coordination tasks.
Maintain confidentiality of patient information and company data.
Skills & Expertise
Bangla and English typing
Communication and interpersonal skill
Customer Care
Customer Relationship
Customer Support through Phone
Data Entry – English & Bengali
Proficiency in English and Bangla
Telemedicine
Telemedicine Consultations
Other Relevant Skills
Customer Service
Stakeholder Management
Compensation & Other Benefits
Festival Bonus: 2
Mobile Allowance
Annual Salary Review
Excellent career growth opportunity
Workplace
Work at office
Employment Status
Full Time
Gender
Only females are allowed to apply.
Job Location
Dhaka (Banani)
To apply for this job email your details to apply@chakricircular.com