Byte Trek Ltd.
Requirements
Education
A Level
Experience
At least 2 years
The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center, IT Enabled Service
Additional Requirements
Age At least 18 years
Only Male
Fluent in spoken and written English.
Clear voice, good pronunciation, and professional phone manners.
Strong listening, problem-solving, and conflict-resolution skills.
Good knowledge of Microsoft Office, especially Excel.
Familiarity with Google Workspace, including Google Drive and Google Sheets.
Must be willing to work full night shift from office.
Must be willing to follow the US holiday calendar.
Basic understanding of US medical billing or insurance terminology will be preferred.
Responsibilities & Context
We are looking for fluent English-speaking Patient Advocates / Patient Billing Support Executives to join our Revenue Cycle Support team. The selected candidates will communicate with patients in the USA regarding medical bills, account-related questions, payment information, and financial guidance.
This is a fully night shift, office-based position. Candidates must be comfortable working according to US business hours and handling sensitive patient financial conversations with professionalism, patience, and clear communication.
Working Hours
7:00 PM to 3:30 AM
Monday to Friday
Holiday Policy
This position will follow the US holiday calendar only.
Bangladesh local government holidays will not be applicable for this role.
Job Responsibilities
Call patients in the USA regarding medical bills, account balances, payment options, and financial guidance.
Answer patient questions related to billing, accounts, and payment processes in a professional manner.
Handle sensitive financial conversations with patience, empathy, and confidentiality.
Maintain clear and professional communication over the phone.
Update patient/account information accurately in the required system or spreadsheet.
Work with Microsoft Excel, Google Sheets, Google Drive, and other office tools as needed.
Follow company guidelines, scripts, and client instructions while communicating with patients.
Escalate complex issues to the appropriate supervisor or team when necessary.
Maintain proper documentation of calls, notes, and follow-up actions.
Meet daily and weekly performance expectations.
Skills & Expertise
Customer Support through Phone
Data Entry (English)
Fluent in English
Negotiation and Conflict Resolution
Outbound and Inbound Calls
Patient Advocacy
Compensation & Other Benefits
Weekly 2 holidays
Salary Review: Yearly
Lunch Facilities: Full Subsidize
Festival Bonus: 2
Dinner will be provided by the office.
Night allowance will be provided.
Yearly salary increment based on performance.
Training will be paid.
Friendly and professional work environment.
Workplace
Work at office
Employment Status
Full Time
Gender
Only males are allowed to apply.
Job Location
Dhaka (DOHS Mohakhali)
To apply for this job email your details to apply@chakricircular.com