Customer Relationship Executive

Requirements

Education

Bachelor of Business Administration (BBA) in Marketing, Service Marketing
Master of Business Administration (MBA) in Marketing

Experience

3 to 5 years
The applicants should have experience in the following business area(s): Direct Selling/Marketing Service Company, E-commerce, IT Enabled Service, Public Relation Companies, Software Company, Telecommunication

Additional Requirements

Age 27 to 35 years
Excellent verbal and written communication skills in both Bangla and English.Solid understanding of digital payment flows, QR code ecosystems, and e-commerce transactions.Ability to handle high-pressure situations, transaction escalation procedures, and disgruntled clients calmly.Proficiency in using CRM software, ticket management systems, and MS Excel.

Responsibilities & Context

Job Context:

EPS Ltd. is seeking a customer-centric and highly efficient Customer Relationship Executive. In this role, you will serve as the primary bridge between our corporate merchants, digital consumers, and our payment gateway platform. You will ensure seamless onboarding, troubleshoot transaction queries, and maintain long-term institutional relationships to drive customer retention in a fast-paced fintech environment.

Job Responsibilities:

Serve as the dedicated point of contact for onboarded merchants, corporate clients, and end-users utilizing the EPS payment gateway.

Handle day-to-day queries, transaction disputes, chargebacks, and settlement issues efficiently.

Coordinate with the internal Technology and Operations teams to resolve technical API integration or payment failure issues faced by clients.

Guide new merchants through the KYC compliance and onboarding lifecycle, ensuring a frictionless setup.

Actively gather merchant feedback to suggest feature enhancements for the digital wallet and gateway systems.

Prepare routine business relationship health reports, tracking customer satisfaction metrics and account retention rates.

Skills & Expertise
Banks & Financial
Client Service
Fintech Business Sales
Mobile Financial Service

Other Relevant Skills

Customer Care
Customer Relationship
Customer Service
Handling Customers

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka