Call Centre Executive – E-commerce

Requirements

Education

Higher Secondary

Experience

At least 2 years
The applicants should have experience in the following business area(s): E-commerce

Additional Requirements

Only Male

Excellent communication and interpersonal skills.

Good computer literacy and proficiency in MS Office.

Ability to work under pressure and handle multiple customer queries.

Experience in an E-commerce or Online Shopping platform will be considered an added advantage.

Responsibilities & Context

Receive and handle inbound and outbound customer calls professionally.

Respond to customer inquiries regarding products, orders, deliveries, and services.

Process customer orders, complaints, returns, and exchange requests.

Follow up with customers to ensure timely order confirmation and successful delivery.

Coordinate with the sales, warehouse, and delivery teams to resolve customer issues.

Maintain accurate customer records and update the CRM/database.

Handle customer complaints with professionalism and provide appropriate solutions.

Meet daily call handling and customer service performance targets.

Prepare daily activity reports and perform other duties assigned by the management.

Skills & Expertise
Call Center Operation
Call Centre Supervision/ Management
Call Support

Other Relevant Skills

Call Center Operation
Customer Service

Compensation & Other Benefits

As per company policy

Workplace

Work at office

Employment Status

Full Time

Gender

Only males are allowed to apply.

Job Location

Dhaka (Mirpur)